Detailed cancellation, modification, no-show, and refund terms.
Effective Date: Immediate
Vilstay is a hospitality brand owned and operated by Adora Consultancy & Projects. This Cancellation & Refund Policy applies to reservations made through the Vilstay website, booking platform, customer care, direct booking channels, and participating Vilstay or partner properties.
By confirming a reservation with Vilstay, the guest agrees to this policy and any additional property-specific cancellation terms communicated at the time of booking.
Guests may cancel an eligible booking at least 24 hours before the scheduled check-in time.
Eligible cancellations will be refunded after deducting the applicable cancellation charges.
The exact cancellation charge may depend on the property, booking rate, promotional offer, payment method, season, and terms shown during booking.
A cancellation request will be considered valid only after it is received and acknowledged by Vilstay or the respective property.
Bookings cancelled within 24 hours of the scheduled check-in time may not be eligible for a refund. Any refund or adjustment in such cases will be at the sole discretion of Vilstay and the respective property, subject to availability, circumstances, and the booking conditions.
If the guest does not arrive on the confirmed check-in date and has not cancelled the booking in advance, the reservation will be treated as a no-show. The full booking amount may be charged and may be non-refundable.
If a guest checks out before the confirmed departure date, the unused nights are generally non-refundable. Any exception must be approved by the property management or Vilstay.
Bookings made under promotional rates, festival packages, peak-season rates, advance-purchase offers, long-weekend packages, group rates, special event rates, or any booking specifically marked as non-refundable may not be cancelled, modified, or refunded.
Eligible refunds will be initiated within 7 working days after cancellation approval.
Refunds will normally be processed to the original payment method used for the booking.
The guest's bank, card issuer, UPI provider, or payment gateway may require additional time to credit the refund after Vilstay has initiated it.
Vilstay is not responsible for delays caused by banks, payment gateways, or third-party payment providers.
The following deductions may apply where relevant:
Cancellation charges
Payment gateway charges
Bank or transaction charges
Applicable taxes or statutory deductions
Property-specific administrative charges
Guests may request changes to booking dates, guest names, room type, number of guests, or stay duration. All changes are subject to availability, applicable rate differences, property approval, and any modification charges.
Vilstay and its partner properties will not be responsible for cancellation, delay, service interruption, or inability to provide accommodation due to circumstances beyond reasonable control, including natural disasters, floods, landslides, fire, war, civil unrest, government restrictions, epidemics, pandemics, transportation disruption, or utility failure. Rescheduling or refund decisions in such cases will depend on the property policy and the circumstances.
Some properties may have cancellation and refund conditions different from this general policy. When a property-specific policy is displayed or communicated at the time of booking, that policy will prevail for the relevant reservation.
Adora Consultancy & Projects
Tower 2, Second Floor, HiLITE Business Park
Door No. 2, 1149/I 100, Olavanna
Kozhikode, Kerala – 673014
Company Website: adoragroup.in
Company Email: [email protected]
Company Phone: 9656584947
Customer Care: 9947584947
Customer Care & Complaints: [email protected]
By making a booking through Vilstay, the guest confirms that they have read, understood, and accepted this Cancellation & Refund Policy. Vilstay reserves the right to update or amend this policy at any time. The latest published version will apply to future bookings.