Detailed information about collection, use, protection, and sharing of personal data.
Effective Date: Immediate
Vilstay is a hospitality brand owned and operated by Adora Consultancy & Projects. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you use our website, booking platform, customer support, payment services, or stay at Vilstay and partner properties.
By accessing or using Vilstay services, you acknowledge the practices described in this Privacy Policy.
Adora Consultancy & Projects
Tower 2, Second Floor, HiLITE Business Park
Door No. 2, 1149/I 100, Olavanna
Kozhikode, Kerala – 673014
Company Website: adoragroup.in
Company Email: [email protected]
Company Phone: 9656584947
Customer Care: 9947584947
Customer Care & Complaints: [email protected]
Full name
Date of birth, where required
Mobile number
Email address
Residential address
Nationality
Guest preferences and special requests
Where required by law, security regulations, or hotel registration requirements, we may collect details or copies of government-issued identification such as Aadhaar, passport, driving licence, voter ID, visa, or other valid identification.
Property selected
Check-in and check-out dates
Number and details of guests
Booking history
Cancellation and refund history
Special requests and service preferences
Payment amount
Transaction reference
Payment method
Billing information
Refund details
Vilstay does not intentionally store complete debit-card or credit-card numbers, CVV, UPI PINs, internet-banking passwords, or similar confidential payment credentials.
IP address
Browser type
Device type
Operating system
Cookies and similar technologies
Website usage information
Log files and analytics data
Information may be collected when you make a booking, contact customer care, submit an enquiry, make a payment, request a refund, stay at a property, provide identification at check-in, use our website, respond to surveys, or interact with our advertisements and communication channels.
To confirm, manage, modify, and cancel bookings
To process payments and refunds
To verify guest identity and comply with guest-registration laws
To provide check-in instructions and booking updates
To respond to enquiries, complaints, and support requests
To prevent fraud, misuse, and unauthorized activity
To improve our services, properties, website, and customer experience
To maintain internal records, analytics, and reports
To comply with legal, regulatory, tax, and law-enforcement requirements
To send marketing messages where consent or lawful permission exists
We may share personal information only where reasonably necessary with:
Vilstay and partner hotels, resorts, villas, apartments, homestays, and service providers
Payment gateways, banks, and financial service providers
Technology, hosting, communication, analytics, and customer-support providers
Government authorities, police, immigration, or law-enforcement agencies where legally required
Professional advisers, auditors, accountants, or legal representatives
We do not sell, rent, or trade personal information to third parties for their independent marketing purposes.
Vilstay uses reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, misuse, alteration, disclosure, loss, or destruction. However, no online transmission or electronic storage system can be guaranteed to be completely secure.
Our website may use cookies and similar technologies to remember preferences, maintain sessions, improve website performance, analyze traffic, and enhance user experience. Users may disable cookies through browser settings, but some website functions may not work correctly.
With applicable consent, Vilstay may send promotional offers, new property information, discounts, travel recommendations, and service updates. Users may opt out of promotional messages at any time by contacting us or using the unsubscribe option where available.
We retain personal information only for as long as reasonably necessary to complete bookings, process refunds, maintain business and tax records, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements. Data may later be securely deleted or anonymized.
Subject to applicable law, you may request to:
Access personal information held about you
Correct or update inaccurate information
Request deletion of eligible personal information
Withdraw marketing consent
Raise a privacy complaint
Some requests may be limited where Vilstay is required to retain information by law or for legitimate business purposes.
Bookings must be made by adults legally capable of entering into a contract. Information about minors may be collected only when necessary for a booking and under the responsibility of a parent or legal guardian.
Our website or booking process may include links to payment gateways, maps, social media platforms, online travel agencies, or third-party services. Vilstay is not responsible for the privacy practices, security, or content of those third parties.
We may disclose information where required by law, court order, government direction, regulatory obligation, fraud prevention, security needs, or protection of the rights and safety of Vilstay, guests, properties, employees, or the public.
Vilstay may update this Privacy Policy from time to time. Changes become effective when published on our website or booking platform. Continued use of our services after publication indicates acknowledgment of the updated policy.
For privacy questions, data requests, or complaints, contact:
Adora Consultancy & Projects
Tower 2, Second Floor, HiLITE Business Park
Door No. 2, 1149/I 100, Olavanna
Kozhikode, Kerala – 673014
Company Website: adoragroup.in
Company Email: [email protected]
Company Phone: 9656584947
Customer Care: 9947584947
Customer Care & Complaints: [email protected]
By using Vilstay's website, booking platform, customer support, or hospitality services, you acknowledge that you have read and understood this Privacy Policy.