Detailed terms governing bookings, stays, payments, property use, and customer responsibilities.
Effective Date: Immediate
Welcome to Vilstay, a hospitality brand and booking service owned and operated by Adora Consultancy & Projects. These Terms & Conditions govern access to and use of Vilstay's website, booking platform, customer support, direct booking channels, and accommodation services.
By accessing our website, making a reservation, communicating with Vilstay, or staying at a Vilstay or partner property, you agree to be bound by these Terms & Conditions, the Privacy Policy, the Cancellation & Refund Policy, and any property-specific rules.
Adora Consultancy & Projects
Tower 2, Second Floor, HiLITE Business Park
Door No. 2, 1149/I 100, Olavanna
Kozhikode, Kerala – 673014
Company Website: adoragroup.in
Company Email: [email protected]
Company Phone: 9656584947
Customer Care: 9947584947
Customer Care & Complaints: [email protected]
Vilstay means the hospitality brand operated by Adora Consultancy & Projects.
Company means Adora Consultancy & Projects.
Guest means the person making a booking and every person included in or staying under that booking.
Property means any hotel, resort, villa, homestay, apartment, serviced apartment, or other accommodation listed, managed, marketed, or booked through Vilstay.
Booking means a confirmed accommodation reservation.
Platform means the Vilstay website, booking page, mobile interface, social media booking channel, customer care, or other authorized booking channel.
A guest making a booking must be legally capable of entering into a contract and must provide accurate information. The person making the booking is responsible for all guests included in the reservation and for ensuring their compliance with these terms.
A booking is confirmed only after successful payment, receipt of an advance, or written confirmation from Vilstay or the property.
A booking enquiry, payment attempt, provisional hold, or verbal discussion does not by itself guarantee confirmation.
Guests must verify the property name, room type, dates, number of guests, inclusions, and total amount shown in the confirmation.
Vilstay may refuse, suspend, or cancel a booking in cases including suspected fraud, payment failure, incorrect pricing, technical error, duplicate reservation, property unavailability, unlawful purpose, guest misconduct, inaccurate information, or breach of these terms. Where appropriate, any eligible refund will be processed under the Cancellation & Refund Policy.
Rates may change based on season, demand, occupancy, room type, events, public holidays, promotional campaigns, and dynamic pricing.
A displayed rate is not guaranteed until the booking is confirmed.
Taxes, service charges, extra-person charges, deposits, meal charges, or other applicable fees may be added where disclosed.
Obvious pricing or technical errors may be corrected even after a booking request is submitted.
Payments may be accepted through UPI, debit card, credit card, net banking, payment gateway, bank transfer, wallet, cash, or another approved method. Bookings may remain unconfirmed until payment is verified.
Guests must not use unauthorized, fraudulent, or disputed payment methods. Vilstay may request proof of payment or identity before confirming a booking.
Unless otherwise specified by the property:
Standard Check-in: 1:00 PM
Standard Check-out: 11:00 AM
Early check-in and late check-out are subject to availability and may involve additional charges. Continued occupation after check-out time may be charged as an additional night.
All guests may be required to present valid government-issued photo identification at check-in.
International guests may be required to provide passport, visa, and other details required by law.
The property may refuse check-in if valid identification is not provided.
The name on the booking should match the identification of the primary guest.
Room occupancy must not exceed the permitted number of guests. Additional guests, children, extra beds, or visitors may be subject to approval and extra charges. Undeclared guests may be refused entry or asked to leave.
Guests agree to:
Provide accurate booking and contact information
Follow property rules, safety instructions, and local laws
Respect staff, other guests, neighbors, and the local community
Maintain cleanliness and use facilities responsibly
Supervise children and dependent persons
Avoid illegal, dangerous, disruptive, or nuisance-causing activity
Pay all charges incurred during the stay
Report damage, accidents, or safety concerns promptly
Each property may apply additional rules regarding visitors, quiet hours, parking, smoking, pets, swimming pools, events, cooking, use of common areas, security deposits, and prohibited activities. Property-specific rules form part of these Terms & Conditions.
Guests must not use the property for illegal activity, unauthorized parties, commercial filming, nuisance, violence, harassment, possession of prohibited substances, damage, or any activity that threatens safety, security, reputation, or peaceful enjoyment.
Guests are responsible for damage, breakage, loss, theft, excessive cleaning, or misuse caused by them or their visitors.
Repair, replacement, cleaning, or loss costs may be recovered from the guest.
A refundable security deposit may be collected where required by the property.
Refund of a security deposit may be withheld until inspection is completed and outstanding charges are settled.
Guests are responsible for their personal belongings, valuables, vehicles, and documents. Vilstay and the property will not be liable for loss, theft, or damage except where liability cannot legally be excluded.
Visitors may be restricted or require registration, identification, and property approval. Guests are responsible for the behavior of their visitors. Visitors may not stay overnight without approval and payment of applicable charges.
Parents or guardians are responsible for children at all times, including in swimming pools, balconies, stairways, play areas, parking zones, and common spaces. Facilities must be used only under appropriate supervision.
Special requests, including room location, view, floor, bed type, decoration, meals, accessibility, or early check-in, are subject to availability and are not guaranteed unless confirmed in writing.
Requests to change dates, guest names, stay duration, room type, or occupancy are subject to availability, applicable rate differences, property approval, and modification charges. Vilstay cannot guarantee that a requested change will be accepted.
Cancellations, refunds, and no-show cases are governed by the separate Vilstay Cancellation & Refund Policy. Guests should review that policy before confirming a booking.
In rare cases involving overbooking, emergency, maintenance, safety issues, or property unavailability, Vilstay may offer alternative accommodation of a reasonably comparable standard, rescheduling, or an eligible refund.
Facilities such as Wi-Fi, electricity backup, hot water, swimming pool, television, air-conditioning, lift, parking, meals, and housekeeping may be temporarily unavailable due to maintenance, weather, utility failure, regulation, or circumstances beyond control. Reasonable efforts will be made to restore services.
Transport, food delivery, tours, activities, spa, salon, rentals, or other services provided by independent third parties are subject to their own terms. Vilstay is not responsible for third-party acts, omissions, pricing, safety, or service quality.
Vilstay makes reasonable efforts to present accurate descriptions and images. Minor differences may occur due to photography, lighting, furnishing changes, maintenance, seasonal conditions, or property updates. Such minor differences do not automatically entitle the guest to a refund.
Guests should report service issues during the stay so that the property or Vilstay has a reasonable opportunity to resolve them. Complaints raised only after check-out may be more difficult to verify.
Collection and use of personal information are governed by the separate Vilstay Privacy Policy, which forms part of these Terms & Conditions.
Vilstay's name, logo, website content, photographs, text, graphics, designs, software, and branding are owned by Adora Consultancy & Projects or used under licence. They may not be copied, reproduced, modified, published, or commercially used without written permission.
Vilstay may investigate suspected fraud, misuse, unauthorized transactions, fake bookings, chargeback abuse, false complaints, or manipulation of offers. Accounts, bookings, or access may be suspended or cancelled, and legal action may be taken where appropriate.
Vilstay and partner properties will not be liable for delay, cancellation, interruption, closure, or failure to provide services caused by events beyond reasonable control, including natural disasters, floods, landslides, fire, war, civil unrest, government orders, epidemics, pandemics, strikes, transportation disruption, utility failure, or network outage.
To the maximum extent permitted by law, Vilstay will not be liable for indirect, incidental, special, punitive, or consequential loss arising from the use of the platform or a stay at a property. Where liability cannot be excluded, Vilstay's total liability relating to a booking will generally be limited to the amount paid for that booking.
The guest agrees to compensate Vilstay, Adora Consultancy & Projects, and the relevant property for losses, claims, penalties, damages, or costs arising from the guest's unlawful conduct, breach of these terms, damage, misuse, or violation of third-party rights.
These Terms & Conditions are governed by the laws of India. Any dispute arising from these terms or Vilstay services will be subject to the jurisdiction of the competent courts in Kozhikode, Kerala.
Vilstay may revise these Terms & Conditions at any time. The latest version published on the website or booking platform will apply to future use and future bookings.
If any provision is found invalid or unenforceable, the remaining provisions will continue in effect.
Adora Consultancy & Projects
Tower 2, Second Floor, HiLITE Business Park
Door No. 2, 1149/I 100, Olavanna
Kozhikode, Kerala – 673014
Company Website: adoragroup.in
Company Email: [email protected]
Company Phone: 9656584947
Customer Care: 9947584947
Customer Care & Complaints: [email protected]
By accessing the Vilstay platform, making a booking, or using Vilstay services, you confirm that you have read, understood, and accepted these Terms & Conditions in full.